I feel so lucky to have found Denver's Quality Automotive. They are very professional and prompt. My favorite thing about working with them is that they always explain everything to me. They make sure I understand what my car's issue is and what they will do to fix it. I've never felt more respected at an auto repair shop before.
I brought my car (2005 Honda Pilot) in for an alignment, tire rotation and if possible, repair of a nail in the tire. The truck is in good condition and exhibited no signs of issues aside from I noticed my rear tires had worn unevenly which was why I brought it in for an alignment. I do the majority of my own work on my cars from full engine swaps, clutches etc...I'm not a certified mechanic but I know my way around a car.
I got a call from a "technician" barely an hour later telling me there was bad news and they couldn't do the work because of a slew of issue. Figuring this was BS from what I got on the phone I told him to write up an estimate and I would pick it up that evening. When I got there I was told that all four shocks were completely blown, the steering rack needed replaced as well as full tie rod assemblies and that all four tires needed to be replaced. The estimate I got was for a whooping $3302.09 NOT including tires...wow. Also was told the tire with a nail in it was unrepairable as it was too close to the sidewall.
Got the car home and immediately jacked it up. There were no indications that they ever even tried to adjust or check anything. The tie rods show no play when moving the wheel laterally and the boots on them are in good shape. Full disclosure: there is a small seep of fluid on the passenger side of the steering rack, something that will need addressed in the nearer future but as it sits would not affect a mechanics ability to do a simple alignment. As a precaution I replaced the rear struts with KYB excels and go figure, the rears I removed were definitely worn but still had plenty of compression in them. These also took me all of 30 minutes to do both sides in my garage and cost me $65 and they wanted to charge me close to $400 for this. I then did the fronts and same story up there..worn but in useable condition. Far from what these expert mechanics told me.
The rear tires will need replaced as the camber damage on them is bad enough that I'm not comfortable driving them into the winter but I was able to plug the tire for the meantime and it hasn't leaked air in the last month.
I did find it odd that of all things they noted as damaged and needing replaced, the "tech" didn't make note of the visibly worn out sway bar links that have torn boots on both sides. They also checked the boxes that my brakes are in good shape when the fronts are down the squealers and need pads and rotors show significant wear.
This why people lose trust in repair shops. Integrity and honesty go a long way in keeping customers happy.
I have never been to an auto shop that had it all! Friendly staff, technicians that treat us customers like people and bags of money, and quick reliable service! I will only be coming here from now on! If you’re kind enough, they’ll give you a pack of chocolate chip cookies too