Never once received a phone call from them
Extremely late in delivering services
Terrible internal communication
Lack of respect for my personal property
I dropped the car off on Tuesday, was told they would look at it on Thursday. I didn't hear back from them at all. I finally called on the following Monday. I was told $600 for the repairs, plus they would have a transmission specialist look at the car the same day. I didn't hear back at all, so I called on Wednesday. They said the repair was done but the transmission specialist was never scheduled. They then told me it would be almost $900 for the repair. When I asked why the difference was so much from the price quoted, the tech said 'I will just add some discounts and we can make it $600'. How does $300 dollars get added and then just disappear? Then when I came to pick up the car, it was sitting in the lot, unlocked and the check engine light was still on... Esmerelda gave a half hearted sorry, shrugged, and turned and walked out of the office into the garage.
I greatly appreciate this auto shop. They were very friendly and they saved me tones of money. Another auto shop, who shall not be named, told me all kinds of things were wrong with my car that weren’t.
I will totally be back again and highly recommend them to others.
Denver's Quality Auto Care & Tire Center is not only a staple of Wheat Ridge, but also a model of how well-oiled (hehe) mechanic shops should run! When we recently brought a Ford Econoline van in because the breaks were "making a noise," they first did a thorough inspection to narrow down exactly what that van needed to stop making said noise & be safe for the road, talked to us about any issues (current & down the road), and without pressuring me, discussed our repair options according to budget. Tom & his team are friendly, great at communication, quick, & accurate. As a small business owner, when one of my guys needs work done on his truck, it needs to be done yesterday. Denver's Quality Auto has a wonderful fleet program that allows business owners with trucks on the road to keep running their daily business smoothly, knowing that any vehicles off the road for mechanical services won't become a huge hassle to personally be dealt with that day. I feel comfortable leaving my vehicles with Tom & his team, and highly recommend this company!