Everyone was nice ,and they were able to diagnose my issue right away. They were supposed to call me later that day to schedule a follow-up to fix the issue. I called to check-in when the end of the business day was coming. They reassured me that they would follow-up with me the following day to fix the issue. Two weeks have passed ,and they still haven't called me.
I brought my car in to get a quote for body damages and Tom told me I would have my quote in a few days. 2 weeks passed by and still nothing. Then, I was told they would come to my house to provide another quote since they "lost" the original-that took another 2 weeks. I had also asked for a simple letter on their letterhead explaining in a few sentences that my windshield had been previously installed incorrectly, which they agreed it was and would be providing me with the letter. Here we are 6 weeks later and still no letter. After several times asking and being told I would have it soon-Tom completely stopped answering me all together.
I have a major issue with this shop and how they have handled my business. When you tell a costumer you will have a quote/letter by a certain date and don't have them when you say you will that's unacceptable-especially if you are a prior customer. In addition, I was provided no update that they were delayed and my quote would take extra time.
I'm very disappointed and will not be returning to this shop again.
I have to say, James and the staff at Quality Auto Care are amazing!! The customer service and the expertise they provide to there customers are phenomenal. Everything along the way was explained in detail and in a timely fashion, absolutely no surprises. I really appreciated the personal attention, I felt the staff was fully invested in the care of my car. It doesn't take long to get a really good feel about the entire team. If you are looking for a very affordable shop with quality work it is worth your time to take your fleet or personal car to this shop. Excellent!